Elements and Performance Criteria
- Identify the support requirements for diverse work teams
- Obtain, interpret and confirm work requirements
- Access, interpret and apply documentation required to provide leadership in the supervision of the diverse work teams
- Determine the scope and boundaries of the supervisory role in line with organisation policies, procedures and objectives in the employment and supervision of diverse work teams
- Identify the strengths and support requirements of diverse work teams
- Establish realistic expectations and conditions with stakeholders through negotiation
- Discuss the benefits of mentoring with stakeholders and establish agreement on relationships and conditions
- Identify and explore cultural factors, obligations and potential conflict using appropriate networks to effectively support and lead work group
- Apply a framework for performance expectations consistent with the organisation objectives, values and practices
- Apply strategies to gain diversity in selecting and recruiting staff
- Facilitate support for diverse work teams
- Use a range of strategies to support, report on and promote the development of diverse team members in the work role and environment according to workplace procedures
- Develop work practices that acknowledge diversity, identify unconscious bias and encourage team members to develop empathy, respect, and collaboration
- Provide encouragement and advice to support decision making which is consistent with personal and workplace goals and career development
- Use appropriate networks to provide assistance to team members
- Provide information, guidance and constructive feedback incorporating reflective practice to enhance engagement in the workplace
- Address cultural differences, and personal and workplace barriers consistent with maintaining positive support and relationships
- Monitor individual and team performance and relationships
- Provide planning guidance and support in a form and style to suit team member and workplace requirements
- Provide regular and consistent feedback on progress towards achieving agreed expectations and personal and workplace goals
- Recognise and negotiate changes in behaviour, expectations and outcomes with appropriate stakeholders
- Recognise potential and experienced tension and conflict and seek advice and support to provide resolutions according to workplace procedures
- Consult with team, other supervisors, mentors, and management to ensure corporate, workplace, team and individual goals are achieved
- Address allegations of harassment, discrimination, bullying and complaints according to established organisational procedures
- Contribute to the effectiveness of support strategies for diverse team members
- Identify the benefits of a diverse work team and promote diversity within the workplace
- Contribute to the identification or practices and approaches that achieve individual and organisational diversity objectives
- Share ideas and suggestions on the challenges and barriers for supporting diverse work teams and improving individual and organisational outcomes